One of the boss’s first steps was to hit the shop floor to listen to what staff and customers wanted.
He praised a cleaning exercise of Morrisons’ stores and confirmed more tills had opened following his Easter store visits.
Just four days after starting his role, Potts encouraged head office staff to join him on the shop floor.
“I visited a few stores and thought the cleaning exercise had gone well and there’s more to do as always,” he said.
“Some of the recruitment was starting to pay off in terms of a few more tills being open.”
He denied that his presence on the shop floor was a ‘royal visit’.
“I go to our stores because that’s our business,” he said in a message to Morrisons’ staff.
“It’s our job to go to our stores. It’s more like going home than ‘visiting’ somewhere. We are retailers. In order to do my job to the best of my ability, for you, I need to see our stores as you work in them and see our stores as our customers shop in them.”
Finally, he praised the bakers who had produced “millions” of hot cross buns over the Easter period.