Morrisons’ ‘Intelligent Queue Management’ system was ditched by Potts from stores on March 23 in a bid to make better and more balanced decisions on how many checkouts to have open.
The system used infrared sensors that determined how many customers were flowing through the store.
Now checkout teams will be asked to use their eye and experience to meet their customer needs.
Potts said: “We intend to be an organisation that listens very hard to its customers and staff and, wherever possible, responds quickly. Our colleagues in our stores are best placed to use their experience and personal judgement in deciding how best to serve their customers, keeping queues low at the checkouts and improving the customer’s shopping trip.”
Morrisons is also to stop using ‘scan rate’ which measures checkout staff performance by calculating how many products they scan per minute.
Instead colleagues will be mainly measured on their level of personal service and teamwork.