5.Kitkat
At the beginning of 2016 a student threatened legal action unless Nestlé provided her with a lifetime supply of her favourite chocolate bar Kit Kat. She made the demand after she purchased a multipack in which none of the bars contained a wafer biscuit.
Kings College London student Saima Ahmad claimed Nestlé broke its duty of care to consumers and threatened legal action against it.
Ahmad has demanded a written apology from Nestlé bosses, a full refund for the £2 product she purchased and a lifetime supply of Kit Kat so she can act as “quality control” for the manufacturer.
Writing to the manufacturer, she complained: “The truth of the matter is; manufacturers owe a duty of care to consumers.
“The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.”
A spokeswoman for Nestlé told FoodManufacture.co.uk: “If a consumer finds any issue with a Nestlé product we would encourage them to get in touch with us online, by phone or by post so that we can investigate and put things right for them.”
Ahmad is demanding a lifetime supply of Kit Kat (image credit: SWNS)