To counter the greater costs involved in replacing X-ray generators and line sensors, Ishida has introduced a low-cost service package for new X-ray machines that incorporates complete coverage for units over a five-year period.
“Although these components in our X-ray inspection systems already come with standard warranties which are on average around two years, we have listened to our customers and devised a package that is unlike anything else currently available on the market and which will deliver additional benefits to users,” explained Ishida Europe’s X-ray product manager, Sibtain Naqvi.
Paid up front
Ishida’s service package is paid for up front with the machine, and for all Ishida X-ray platforms the Cost of Ownership (COO) works out at less than 3% per annum – as opposed to an annual charge typically offered by providers.
The package is based on a fixed fee with ‘no hidden charges’ that guarantees full coverage for the X-ray inspection system over the initial five years of the machine install. Additional options include two service visits per annum, calibration and validation, technical support, and all service and spare parts costs.
“Our range of packages means we can tailor a solution to individual requirements,” Naqvi added. “What they all offer is cost-effectiveness and complete peace of mind for customers in ensuring they can maintain the highest quality standards for their products.”
Meanwhile, using detection and inspection systems to analyse multiple lines can help boost manufacturers’ productivity and profitability, according to systems provider Eagle Product Inspection.
Christy Draus, Marketing Manager for Eagle Product Inspection, said: “Even before changes related to the pandemic, there was a need to do more with less. Advances in x-ray technology, including machinery and the software that powers it, can be optimized to conduct multiple simultaneous checks for quality and safety using one machine.