Lean webinar

M&S sourcing boss: what we expect from suppliers

By Michael Stones

- Last updated on GMT

Marks & Spencer (M&S) sets demanding standards for its suppliers but rewards top class achievement, explains the retailer’s head of responsible sourcing and packaging and Plan A Louise Nicholls, in this exclusive video interview.

Filmed after the Food Manufacture Group’s free, one-hour webinar​ on lean and green production and evaluation systems, Nicholls explained how the retailer’s initiative was benefiting all parties involved. 

“We wanted to demonstrate that we would reward business with extra business if they embraced higher ethical, environmental standards,”​ said Nicholls. 

‘Happier workers, who are more productive’

Typically 60% of M&S supplies come from sites with a staff engagement score of more than 65%. “So, they are happier workers, who are more productive. They are driving significant environmental savings and, at the same time, they are really driving through much greater efficiency through their business. And that means they are much more agile and able to deliver new products.

The benefits to customers were ​great quality, exciting innovation and good availability​ , ​said the sourcing boss.

‘Exciting innovation’

M&S benefited by ensuring the it achieved “the right product, at the right price at the right time in the right store”.

Also taking part in the webinar – sponsored by Lauras International – were speakers from Greencore and Lauras. See the full list of speakers in the box below.

Meanwhile, don’t miss our video interview with Greencore’s technical director on how the convenience food manufacturer engaged staff to deliver lean savings​ in its UK manufacturing facilities.

Missed the webinar? There’s still time to listen

Don’t worry if you missed the webinar. There still time to listen over the next few months. Once registered​, you can listen at any time, any number of times, to the webinar broadcast. Taking part in the free, one-hour online seminar, first broadcast on Tuesday April 26 were:

  • Louise Nicholls​, M&S, head of responsible sourcing and packaging and Plan A
  • Helen Sisson​, Greencore, group technical director 
  • Jeremy Praud​, partner at Lauras International and event sponsor
  • Simon Spanyol,​ FMCG improvement specialist.

Access your free place at the webinar, sponsored by Lauras International, here

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