Further integration of technology
“Almost all shoppers – 92% – think speed and efficiency of service is an important driver of deciding where to shop for food and drink, so we expect technology to play an even bigger role in food-to-go in the future,” Rothwell commented.
“Outlets such as San Francisco's Eatsa and London's Inamo have completely transferred customers’ entire ordering experience to in-store tablets, and last year Starbucks introduced a remote ordering app – a technology we also expect to really grow in popularity.