The vertically integrated baking and flour milling business, jointly owned by The Gores Group (51%) and Premier Foods (49%), had been using multiple legacy EDI systems for a number of years.
However, when on-boarding (the transaction when integrating a new supplier/customer onto a company’s system) and development costs continued to rise, setting up an additional connection took over three months, Hovis began looking for a new provider.
In addition to controlling rising costs and increasing on-boarding times, Hovis wanted to consolidate onto a single platform to simplify its use of EDI, removing the burden of maintaining multiple systems.
Multiple EDI systems
“As is the case for an increasing number of companies, both large and small, Hovis found that maintaining multiple EDI systems was becoming increasingly time consuming,” said Michael Latimer, vice president for sales and marketing at TrueCommerce.
“We will give Hovis the freedom of our fully managed OneTime outsourced solution, removing the need for time consuming software updates, while also providing an industry-proven platform to trade with its customers.”
TrueCommerce will streamline the on-boarding of customers, managing the process on Hovis’s behalf, enabling it to connect to new customers quickly and easily without tying up crucial internal resources.
“TrueCommerce’s fully managed EDI service allows us to simplify our EDI footprint and concentrate on what we do best,” said Hovis director Dominic Howson.
“With our previous providers we wouldn’t know there was a problem until our customers told us, however the pro-active service delivered by TrueCommerce will ensure that any issues are resolved before they reach our customers.”