Until 2012, Britvic had relied on each site organising its own compliance training. However, a lack of clear structure or process for managing learning and development meant the training was handled differently at each site. This resulted in inconsistent quality of training, variation in delivery and rising costs.
The drinks producer said some of the training organisations used had little experience of the food and drink manufacturing sector so were unable to understand the context behind industry-specific messages.
Exposed to risk
“It was all very reactive, there was no training needs gap analysis work being done because everyone was so involved in the administration; this was exposing both staff and the company to risk,” said Mandy Reader, Britvic’s operational excellence learning and development advisor.
NSAFD put in place a managed agent solution to the problem. Consultants worked with Britvic to quantify precise company-wide compliance training requirements along with quality and expertise criteria standards for courses and training provision.
Providers were then sourced from NSAFD’s network of accredited training bodies including expert compliance consultancies, industry training specialists and niche providers with good knowledge of the food and drink industry.
Since 2012, NSAFD has arranged compliance training for more than 1,000 staff, delivering cost savings of more than 40% a year.