Darby admits mistakes over pay-to-stay plan
In the first week of December, Premier Foods boss Gavin Darby admitted mistakes had been made in the execution of its pay-to-say scheme.
In an article written for our sister title The Grocer, Darby claimed the firm had learnt from the mistakes and would take rapid action.
“While the programme has operated successfully for some time, it’s clear we made mistakes in how we executed some elements,” wrote Darby. “However, we have learned from this experience, taken rapid action to modify our programme and we’ll do better in the future.”
“Having your business ethics challenged in the court of public opinion is never a comfortable place to be.” The barrage of criticism was a reminder to be constantly aware of “the environment in which we operate” and “how one’s business practices can be perceived by others”.